How do I make a return?Updated a month ago

United States only

Hey there!

We get it—sometimes things just don’t work out. But don’t worry, returning your items is a breeze with our Return Portal right on our website! 🍰😊

Here's a simple step-by-step guide to make it super easy:

1. First, visit our Return Portal HERE—your first step toward a quick and easy resolution! 

(An example order is shown below)

2. Enter your Order Number and Zip Code to proceed. You can find your Order Number in your confirmation email—it starts with a ’#’ followed by a series of numbers (e.g., #123456). 

(An example order is shown below)

3. Once your order details are displayed, simply select the items you’d like to return.

(An example order is shown below)

4. Our user-friendly portal will guide you through the return process by asking for the reason—whether you received the wrong item or it arrived damaged. Whatever the issue, we’re here to make it right for you!

(An example order is shown below)

5. Choose between exchanging your items for a different size, color, or style, or simply returning them for a refund

(An example order is shown below)

6. If you choose to return the items for a refund, we have a little bonus for you! You can decide between an “Extra $10 Shop Now Credit” or a ”$XX Refund”—the choice is yours! 😊

(An example order is shown below)

7. Once you’ve made your selections, we’ll email you a shipping label for the return—simple and hassle-free! 😊

Please make sure all returns are unused, in their original packaging, and in the same condition as received—think of it as a quick round trip! 🚀

• A $9.95 handling fee per order applies unless you selected “Offset” at checkout.
• This fee covers inspection, testing, repackaging, and restocking to ensure the product is ready for resale.

We appreciate your understanding and the chance to make things right! Need help? Contact us at [email protected] —we’re happy to assist. 😊