What should I do if the shipping updates have stopped and I haven’t received my parcel yet?Updated a month ago

We understand how frustrating it can be when shipping updates stop and your parcel hasn’t arrived. Here’s what to do:

1. Double-Check the Tracking Details:

• Ensure you’re using the correct tracking number provided in your shipping confirmation email.
• Visit the courier’s tracking website and input your tracking number to see the latest updates.

2. Wait a Few Business Days:

• Shipping delays can happen due to weather, holiday volume, or other unforeseen circumstances. In most cases, packages resume their journey after a short delay.

3. Contact the Courier:

• If there’s no progress on your tracking for several days, reach out to the courier’s customer service. They might be able to provide more details about your package’s location.

4. Reach Out to Us:

• If the tracking updates have stopped for more than 5 business days and you still haven’t received your parcel, please contact us.

How We’ll Help You:

Once you’ve reached out to us and confirmed the issue, we’ll investigate with the courier. If your parcel is confirmed lost or significantly delayed, we’ll reship your order at no additional cost.

Your satisfaction is our priority, and we’re here to ensure you receive your order. Feel free to contact our support team here if you have any concerns. We’re happy to help!