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I received a faulty item, what should I do?Updated 5 months ago

We sincerely apologize if you've received a faulty item!

To help us assist you promptly, please get in touch via our Contact Form and provide the following details:

  1. Your full name and address
  2. Order number
  3. A description of the issue you're experiencing
  4. Images or a video clearly showing the defect or issue

If you report a defective item within 14 days of receiving your order, we'll gladly offer you a refund.

However, if it's been more than 14 days since you received your order, we can only provide a replacement item, an exchange, or store credit equivalent to the amount you paid.

Your satisfaction is important to us, and we'll do our best to resolve the issue to your satisfaction.

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