I'm missing an item, what should I do?Updated 4 months ago

We understand that mistakes can happen, and we apologise for any inconvenience caused!

If you find that your order is missing an item, please reach out to us via our Contact Form. Kindly provide the following details:

• Your order number
• The specific item that is missing
• A photo showing how the order arrived, including the original packaging

Rest assured, we'll do our utmost to promptly send you a replacement!

While we strive to prevent such occurrences, we appreciate your understanding and patience as we work to resolve this issue for you as quickly as possible.

Please bear in mind that if the missing item is a limited edition product, immediate replacement may not be feasible.